Statute
Terms and Customer Information
I. Terms and Conditions
§ 1 General Provisions
(1) The following terms and conditions apply to all contracts concluded between you and us, the service provider (DINGO Sp. z o.o.), via the website b2b.dingo.com.pl, unless otherwise agreed in writing. Differing or opposing terms are only valid if expressly confirmed by us in writing.
(2) Our offer is intended exclusively for natural persons, legal entities, and partnerships with legal capacity, acting as entrepreneurs at the time of concluding the legal transaction. Contracts with consumers are excluded.
§ 2 Conclusion of the Contract
(1) The subject of the contract is the sale of goods. Essential characteristics of the goods are provided in the respective offer.
(2) Our online offers are non-binding and do not constitute a legally binding offer to conclude a contract.
(3) A binding contract offer (order) can be submitted via telephone, email, fax, post, or through our online shopping cart system.
When ordering via the shopping cart system, the items intended for purchase are placed in the "cart". You can access and modify the cart at any time via the corresponding button. After clicking the "Checkout" or "Proceed to Order" button and entering personal information, shipping and payment details, a final overview of your order will be shown.
Before submitting the order, you have the opportunity to review and modify all details (also using the browser’s “back” function), or cancel the purchase entirely.
By submitting the order via the designated button, you submit a binding offer to us.
You will then receive an automatic email confirming receipt of the order – this does not constitute contract acceptance.
(4) For telephone orders, acceptance (and thus conclusion of the contract) occurs immediately or within 5 days at the latest via written confirmation (e.g. email) including order confirmation or shipping confirmation.
If no such message is received within this period, the order is considered not accepted, and any payments already made will be refunded.
(5) Upon request, we may prepare a written individual offer, which is binding for us for 5 days. The contract is concluded upon written confirmation by the customer.
(6) Order processing and transmission of all contract-relevant information is carried out via email, partly in an automated manner. You must therefore ensure the email address provided is accurate and technically capable of receiving messages (e.g. not blocked by spam filters).
§ 3 Prices, Payment Terms, and Shipping Costs
(1) All prices listed in the offers are net prices and do not include VAT.
(2) Shipping costs are not included in the product prices and will be charged separately unless free delivery is explicitly offered. Detailed information on shipping fees is available in the respective section on our website or the offer.
(3) Available payment methods are listed in the respective section of our website or offer. Unless otherwise stated, payment is due immediately upon placing the order. Discounts are only granted if explicitly stated in the offer or invoice.
§ 4 Delivery Terms
(1) Delivery times depend on product availability:
· If products are in stock, shipping is carried out within 48 hours after receiving the order or payment confirmation (in case of prepayment).
· If the ordered quantity exceeds current stock, products are forwarded to production and the delivery time may take up to 4 weeks.
· The precise delivery date will be confirmed individually by your sales representative.
(2) Domestic shipping (within Poland) is handled by DPD:
· Free delivery – for orders over 400 PLN net.
· Shipping fee – for orders under this value: 15 PLN net.
· Cash on delivery (COD) – additional fee: 3 PLN net.
(3) International shipping is carried out under EXW (Ex Works) terms – the shipping cost is borne by the buyer:
· Shipping costs are calculated individually based on dimensions, weight, number of cartons, and chosen courier service.
· Parcel shipments are handled via: DPD, TNT/FedEx, UPS, DHL.
· Pallet shipments are handled via: Kuehne+Nagel, Raben.
· Any customs duties or taxes for export shipments are the responsibility of the buyer.
· The final shipping cost will be listed on the proforma invoice after the order is complete.
(4) Shipment is at the buyer’s risk. Upon request, we can arrange transport insurance – the buyer bears the cost.
(5) Partial deliveries are permitted, provided they do not result in additional shipping charges for the buyer.
§ 5 Warranty
(1) The warranty period is one year from the date of shipment. The reduced period does not apply in the following cases:
· For damages to life, body, or health caused by our fault;
· For intentionally concealed defects or where a guarantee has been given;
· For items that were used in construction and caused structural damage;
· For statutory rights of recourse in the event of defective goods.
(2) Only our own information and the manufacturer’s product description shall be deemed the agreed condition of the goods, not public statements or advertisements by the manufacturer.
(3) In the case of defects, we shall, at our discretion, either repair or replace the goods.
If the defect cannot be remedied after two attempts, you may request a price reduction or withdraw from the contract.
We are not responsible for additional costs arising from the transport of goods to a location other than the original delivery address unless agreed in advance.
§ 6 Applicable Law
The law of Poland shall apply to all legal relationships between the parties, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
II. Customer Information
1. Supplier Identity
DINGO Sp. z o.o.
85-461 Bydgoszcz
Poland
Phone: +48 693 366 777
Email: dingo@dingo.com.pl